Efren Gort

About Efren Gort

With 16 years of experience across startups and large multinational companies, I am passionate about innovating and executing strategies that enhance customer satisfaction and foster fun, collaborative environments. My professional journey is marked by a dedication to building products and services that resonate deeply with small commercial clients and large Fortune 100 enterprises. As an empowering leader, I create environments ripe for learning and innovation, where team members feel supported in exploring new ideas and driving growth. I thrive in roles where teamwork, hard work, and creativity are at the heart of corporate culture. With a strategic planning and problem-solving background, complemented by my expertise in data analysis, product dev, and customer service, I am committed to delivering exceptional outcomes and creating a world-class customer experience with an excelling team.I develop and execute strategies to retain and grow revenue while operating in a fast-paced and complex business environment. I have overseen the planning and execution of multi-million-dollar implementation programs, ensuring quality, efficiency, and alignment with client goals. I hold a PMP certification and have a proven track record of managing key accounts and driving business reviews. I am committed to coaching and empowering my team, creating career pathways, and fostering a collaborative and high-performing culture.

Experience

1. Head of Customer Success

   Limbic

   Jun 2024 — Present · Franklin, TN, US

   Building Limbic’s Customer Success function from the ground up in the US — from 0 to 1. I lead all post-sales operations, from onboarding to adoption and advocacy, ensuring every customer realizes measurable value. Scaled from inception: Built the CS framework, processes, and team foundations that allowed us to retrain 100% of our customers on a re-imagined product suite in under six months. Accelerated time to value: Cut average implementation timelines by 50%, down to just 60 days, by overhauling onboarding flows, templates, and enablement content. Customer advocacy in action: Partnered with customers to co-author case studies and present on national stages, highlighting measurable outcomes and the value of AI-enabled access to care.🤝 Cross-functional impact: Collaborate with Product, Engineering, and Marketing to translate customer insights into product enhancements, campaigns, and measurable ROI. Results: Increased retention, improved engagement, and established a foundation for scalable, data-driven customer success.

Education

• University of Central Florida

  Bachelor of Science - BS, Management Information Systems, General

Skills

• Consulting
• IT Service Management
• Change Management
• Quality Assurance
• Software Implementation
• Resource Management
• Certified Project Manager
• Sla
• Project Management
• IT Strategy
• Benefits Administration
• Pension Administration
• Team Management
• Team Leadership
• Access
• Outsourcing
• Management
• Team Building
• Mainframe
• Software Development Life Cycle (Sdlc)
• Project Delivery
• Vendor Management
• IT Transformation
• Business Analysis
• Db2
• Hris
• Hro
• Offshoring
• Sql
• Employee Benefits
• System Configuration
• Systems Analysis
• Business Process Improvement
• HR Consulting
• Ms Project
• Requirements Analysis
• Regression Testing
• Sharepoint
• Testing
• Integration