Efrain Perez

WORK HISTORY

ABOUT EFRAIN PEREZ

Change Agent • Global Cross-Matrix Leadership • Customer Success Driven• Software / Cloud / IoT Service/Margin Expansion • Large P&L Responsibility • Service Transformation • Strategic Execution-Having driven multi billions in Service revenue growth in my career, I have 15+ years of delivering award-winning customer service experiences in high-profile, cutting-edge Technology Executive Leadership, have grown and turned-around large global service organizations and transformed a business from Hardware to a Software focus during my career. My unique advantage is my passion to DRIVE THE VERY BEST POSSIBLE CUSTOMER EXPERIENCE, along with my ability to effectively recruit, retain and manage all levels of talent from individual contributors to a top executive service team.My success is also tied closely with my ability to drive operational discipline, while also creating and fostering a healthy global organization culture built on success and growth opportunities. Financial - Recording breaking financials and consistent track recording in exceeding targets and driving revenue for the company Transformation - Success in single-handedly and transformed the entire Customer Service and Support organization-Cost optimization, Business efficiencies, Technology modernization and optimization, Business and talent development and optimization Customer experience and satisfaction while transformation increased not decreased. Customer-centric approachKey Skills: Strong executive presence with a keen business sense • Solid business ethics • Innovative problem solver • Natural leadership instincts • Thrives in a versatile environment • Easily works with & influences foreign cultures • Impeccable record of success • Unparalleled Customer RetentionGlobal business acumen and ability to manage, work with and inspire all levels (and from a global perspective) at the company and with customers.