Efeoghene Eruotor

Customer Service Advisor (Ee Mobile Billing) @Concentrix

Scotland, GB

Respond to inbound calls from diverse customers, addressing inquiries and efficiently resolving issues by leveraging in-depth knowledge of systems to provide accurate and relevant information.• Collaborate with cross-functional teams to escalate complex issues, ensuring timely resolution and maintaining high levels of customer satisfaction.• Maintain detailed and accurate records of customer interactions, ensuring strict compliance with company policies and data protection regulations.• Achieved a notable reduction in escalated complaints by successfully resolving complex billing issues. Enhanced the First Caller Resolution (FCR) score by an impressive 85% within the first month.• Demonstrate a robust understanding of our services and systems. • Effectively guide customers through troubleshooting processes and address technical inquiries.

Ahmadu Bello University

Master of Business Administration - MBA, Human Resources Management

Delta State University (NG)

Bachelor of Science (B.Sc.), Physics

University of Stirling

Master's degree, Business Analytics