Eesh Malhotra
Product Specialist @Apple
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WORK HISTORY
Product Specialist @Apple
London, GB
Spearheaded an initiative to identify and streamline inefficiencies in the customer setup process at Europe’s busiest Apple store, reducing average wait times from over one hour to 20 minutes. Presented the solution to senior management, improving operational workflows, customer satisfaction, and brand loyalty across high-volume interactions- Took full ownership of B2B engagement metrics, uncovering a strategic gap in business client awareness. Designed and executed a data-driven STP engagement strategy that generated 90+ qualified leads in eight months, achieving a 70% conversion rate and ranking in the top 10% of 200+ team members- Acted as onboarding coach for 30+ new hires, facilitating peer knowledge sharing and ensuring a consistent brand experience throughout the customer journey- Conducted independent adoption research for Apple Intelligence and designed data-informed demo flows that increased user engagement by 20%, influencing internal product education and enhancing go-to-market effectiveness
EDUCATION
Delhi University
Bachelor of Commerce - BCom, Business Administration and Management, General
Atma Ram Sanatan Dharma College
Bachelor of Commerce - BCom, Business Administration and Management, General
Birla Vidya Niketan , New Delhi
10+2, Commerce
Imperial Business School
Master of Science - MS, Strategic Marketing
ABOUT EESH MALHOTRA
I work at the intersection of product, strategy and customer, figuring out why people do…
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