Erika Hawker
Principal Consultant, Operational Excellence @PA Consulting
Warrington, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2020 — Present
Principal Consultant, Operational Excellence @PA Consulting
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Manchester, GB
Specialising in Operational Optimisation of Customer Service and Contact Centre operations.Using experience of leading operational teams across the value chain from sales teams to contact centres, operational excellence, service transformations, digital technologies and workforce management techniques.
SKILLS
Retail BankingStrategyProject ManagementLeadershipNew Business DevelopmentRisk ManagementChange ManagementSalesStakeholder ManagementTeam LeadershipBusiness DevelopmentBusiness StrategyFinancial ServicesManagementSales ManagementCoaching
ABOUT ERIKA HAWKER
I am a Principal Consultant at PA bringing ingenuity to life and committed to creating a…
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