Elina Das

About Elina Das

I\'m an experienced operations professional who has worked in the airline industry. I\'m good at making things run smoothly and getting results. I know how to manage important systems and documents, and I\'m good at stopping problems before they happen. I\'ve worked with teams to make sure everything goes well, and I keep very careful records. I\'m excited to help a company succeed and I\'m always looking for ways to make things better. I know how to use MS Office programs, I\'m a good communicator, and I\'m great at managing my time. I\'m looking for a challenging operations job where I can use my skills and experience to make a big difference.

Experience

1. Customer Service Executive

   iEnergizer

   Jul 2025 — Present · Bengaluru, IN

   Air India Process – Voice Process (BPO) • Handled customer support and reservations for Air India using Salesforce CRM and Amadeus GDS.• Assisted passengers with bookings, cancellations, rescheduling, and special service requests.• Managed end-to-end ticketing and travel queries with high accuracy and customer satisfaction.• Maintained detailed case logs in Salesforce to ensure smooth workflow and issue resolution.• Collaborated with team members to meet performance targets, reduce call handling time, and improve service quality.

Education

• Presidency University Bangalore

  undergraduate , BBA aviation management

  2019 — 2022

• Kendriya Vidyalaya

  12th, Commerce with IP

  2006 — 2019