Ed Jeudy
IT End-User Services Manager @ Encoded Therapeutics Inc. | Okta Administration, SaaS administration, Automation
- Role
- IT End-user Services Manager at Encoded Therapeutics Inc.
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Ed Jeudy
A+ Certified Expert level Knowledge of PC hardware, networking, and Windows OS• 20+ years PC Troubleshooting experience• Ability to Troubleshoot complex problems systematically and communicate relevant points to others• 3+ years experience producing various types of game assets ranging from 3d models and textures to sound/video editing and level design.• Pioneered new workflows, improving the production pipeline and overall quality of the final product.• Known for ability to negotiate challenging projects and resolve complex design, technical or production issues. • Operates well under pressure and used to working under tight deadlines.• Known for improving the work of others by providing tools to speed and ease their workflow• Experienced with various Incident Tracking/Ticketing systemsCurrently pursuing several certifications.Specialties: • Experience in the preparation and deployment of Workstation and Server OS/Software• Mac and *nix Friendly with experience in moving data between platforms• Experience developing content for PC and XBOX360 console• Creating real-time in-engine cut sequences• Experienced at designing levels based on real-world locations • Able to Quickly and Effectively model Objects and Characters of Organic and Inorganic natures• Complex Character Rigging, Skinning, and Deformation Effects
Experience
IT End-user Services Manager
Jan 2021 — Present · South San Francisco, CA, US
Developed and implemented user onboarding and offboarding pipeline. Helped to design and deploy the processes necessary to streamline user creation and license management. Oversaw team delivering all aspects of enduser support while working hand in hand with various vendors to deliver services.
Skills
- Computer Hardware
- Mac
- Windows Xp Pro
- Technical Support
- 3d Modeling
- Video
- Game Development
- Networking
- Team Management
- Texturing
- Google Apps
- Vendor Management
- Zendesk
- Ubuntu
- Video Games
- 3d
- Animation
- Office 365
- Linux
- Modeling
- Windows Xp
- Windows 10
- Management
- Adobe Creative Suite
- Service-Now
- Customer Service
- Android
- Character Design
- Character Animation
- Motion Graphics
- Photoshop
- Level Design
- Microsoft Office
- Servers
- Active Directory
- Flash
- Windows Server
- Computer Repair
- Team Leadership
- Disk Encryption
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