Edwin Davidian

Professional Services Delivery Manager @Optibus

London, GB

Focused on growth, efficiency, retention and revenue, aligned with company OKRs and KPIs, I help to build on people, process, commercials, education, collaboration, partnerships and more. A principled advisor to both internal and external C-suite and Directors, managing client relationships of all shapes and sizes through trust and effective communication, providing direction and support throughout their customer journey- Hiring and retention for CS | Cultural fit, identifying skill gaps, leadership:Responsible for hiring 80% of the globally distributed CS family. Collaborating closely with the Head of People, and leveraging knowledge of the company culture to bring in hard working, driven, caring colleagues. Ongoing focus on skill gaps, motivation, development plans (before formal processes existed), and building rapport has given me a trustworthy team and a shift in typical engineer retention from 6-12 months to a minimum of 24-48 months- Agile delivery | Client management, project management, leadership, technical proficiency:Our largest client, my team of 15 engineers and managers delivered a 2 year, £10M, national deployment helping to also enhance today\'s platform, as well as streamline the onboarding processes, globally. This lead to a 20% uplift in revenue, as well as greater opportunity for upsell to prospects and existing clients- Consulting for global CS | Strategic planning, problem-solving, business scaling and alignment:Establish two-way knowledge and resource sharing, brainstorming and mentoring across senior management. Connecting the voice of the customer to our daily operations, allowing a more effective delivery, globally- Aiding strategic growth | Communication, relationship management, strategic planning:Supporting upsell to global prospects. Aligning team objectives to company-wide OKRs. Applying critical thinking to identify potential future challenges.

University of Surrey

BSc Honours