Edwin Chaves

About Edwin Chaves

I am a bilingual (English/Spanish) operations and systems professional with a mission-driven focus and experience supporting migrant and refugee families in New York City. I specialize in building scalable solutions that improve access to services, strengthen accountability, and drive long-term impact. In my current role as a Salesforce Associate, I leverage CRM systems to optimize case management workflows, enhance data quality, and support program teams in delivering effective, human-centered services. I focus on translating complex frontline needs into structured, scalable Salesforce solutions that increase operational efficiency and improve program outcomes. I bring a unique ability to bridge frontline program experience with systems thinking—aligning service delivery with operational strategy to support high-performing teams and sustainable growth. I am passionate about using technology as a force for social good and am particularly interested in opportunities within nonprofit, foundation, and public sector organizations where I can contribute to operational excellence, program scalability, and measurable impact. Core strengths: • Salesforce & CRM Optimization • Operations & Process Improvement • Data Quality & Reporting • Cross-Functional Collaboration • Program Strategy & Implementation Strong systems enable stronger, more equitable communities.

Experience

1. Salesforce Associate

   Commonpoint

   Jan 2026 — Present · NY, US

   Support the administration and daily operation of Salesforce CRM for workforce and community programs, with a strong focus on data integrity, reporting, dashboards, and user support. My background in case management and social impact programs allows me to design Salesforce solutions that reflect real service needs, improve staff adoption, and ensure data is used to drive meaningful outcomes for individuals and communities.

Education

• Institute for nonprofit practice

  Certificate, Social Impact Management and Leadership

• Flockjay

  Tech sales

  2021 — 2021

• UNIVERSIDAD LIBRE

  Certified, International Business

  2003 — 2003

• UNIVERSIDAD LIBRE

  Bachelor of Business Administration (BBA), Business Administration

  1996 — 2003

• Georgia State University - J. Mack Robinson College of Business

  Executive MBA, Business Administration, Management and Operations

  2014 — 2014

• American Airlines Flagship University

  Certification, International Security (ISP)

  1997 — 1997

• Nova Southeastern University

  Cerification, Strategic Selling program

  2006 — 2006

• Cyracom

  Certification Professional Interpreter, Language Interpretation and Translation

  2019 — 2019

Skills

• Supply Chain Management
• Trace and Track
• Project Planning
• Supply Chain
• Team Leadership
• Cross-Functional Team Leadership
• Strategy
• Order
• Management
• Team Building
• Product Management
• Sap Products
• Forecasting
• Microsoft Excel
• Sales Management
• Inventory Management
• Microsoft Outlook
• Purchasing
• Process Improvement
• Leadership
• Telecommunications
• Analysis
• Business Process Improvement
• Project Management
• Crm
• Microsoft Office
• Sales
• Mobile Devices
• Mrp
• Sales Operations
• Sap
• Customer Service
• Account Management
• Change Management
• International Development
• Logistics
• Training
• Customer Satisfaction
• New Business Development
• Negotiation