Edwina e Sutton

About Edwina e Sutton

An accomplished people-focused Human Resource professional with excellent communication skills, technical skills, and positive attitude. Experience in outsourcing, customer care services, business operations, payroll, benefits, HR administration, knowledge of Human Capital Technology, data analysis, and quality assurance. Displays a proven record of utilizing expertise and the ability to build trusting relationships. An inspiring leader who assists in building high performing cross-functional teams to deliver timely and quality results while providing clarity and learning moments to develop staff into effective advisors to the organization. Specialties: FCTP-Foundations of Client Technology Program, Databases, People Soft (HRMS), CSPRO, Mainframe Systems, Vendor Applications, Support Tools, SharePoint, WebEx meetings, Microsoft Teams, Virtual Training, Case Management, Microsoft Office Access – Vendor Applications Training Internal Auditing Training, Improving Practice Operations, Business Writing Skills, Service Excellence, Assertiveness Training, Anti-Money Laundering Enterprise Awareness, Global Markets, Information Protection and Privacy Education Bachelors, Degree, Business Administration

Experience

1. Residential Complex Home Services and Solutions Specialist

   Duke Energy Corporation

   Jan 2024 — Present · Charlotte, NC, US

   Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction Use professional judgment and escalate customer issues/concerns to management When appropriate. Participate in on call rotation Promote sales of available products and services, as appropriate Building genuine connections with the customers and being great ambassador for the Duke Energy brand Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc. Ability to always handle and protect confidential information and act with integrity

Education

• Montreat College

  Associates Degree

  1998 — 2000

• Montreat College

  Bachelors

  2000 — 2002

Skills

• Proven Ability to Manage Multiple Tasks and Deadlines in a Project Environment
• Effective Partnering Skills with a Focus on Execution
• Strong Communication Skills