Edwin J.
ITIL4 || Change Management || Major Incident Management || Problem Management
- Role
- Major Incident and Change Manager at UST
- Location
- Thrissur, IN
- LinkedIn followers
- 500 followers
About Edwin J.
I have 10 years of experience as a Team Lead in IT industry. Responsible for working with multiple departments within the organization to perform both technical and administrative tasks, such as coordinating and escalating technical problems with support team and core technical group, managing team performance, and controlling service quality. Manage finances and budget for IT department. Excellent resource planning skills. Excellent leadership, teamwork, and customer service skills. Ability to support and mentor junior staff. Able to manage sensitive and confidential information. Self-motivated and able to take responsibility. Able to manage and prioritize tasks and time efficiently. Able to demonstrate initiative and a proactive approach to daily tasks. Support for IT audits/ Security Audits. Experience working as Team lead on Network /Server administration. Proficiency in ITIL /ITSM process. Excellent written and communication skills. Technology enthusiast. Quick learner and highly motivated. Requirement analysis. Project management and deployment.
Experience
Major Incident and Change Manager
May 2022 — Present · Trivandrum, IN
Education
Hari Sri Vidya Nidhi
Science
1993 — 2003
Technical Higher Secondary School
Electronics
2003 — 2006
SCMS SCHOOL OF TECHNOLOGY AND MANAGEMENT (SSTM)
Master of Computer Applications (MCA)
2009 — 2012
DON BOSCO COLLEGE, MANNUTHY
Bachelor of Science (BSc), Electronics
2006 — 2009
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