Edwin Carlos

About Edwin Carlos

Seeking full time roles

Experience

1. IT Executive Support Engineer

   Illumina

   Apr 2026 — Present · San Francisco, CA, US

   Provide high touch IT support for C level executives, ensuring seamless daily operations across laptops, mobile devices, conferencing systems, networks, and security tools.• Leverage AI productivity tools (Microsoft Copilot, Google Gemini, and ChatGPT) to accelerate troubleshooting, automate documentation, generate scripts, improve incident analysis, and enhance executive support efficiency.• • Reduced VIP incidents from 10–12 to 4–6 (as low as 2) and cut VIP task backlog from the 60s to the 40s/30s through strong ownership and rapid resolution.• Troubleshoot complex issues across Wi Fi, laptops, tablets, iOS/Android devices, conferencing equipment, VPN, printers, and home office setups.• Manage Windows, macOS, and mobile endpoints, including configuration, provisioning, and deployment via Intune, Autopilot, Jamf and MDM workflows.• Administer Azure, Entra ID, M365, Exchange Online, including user provisioning, permissions, device policies, and cloud identity troubleshooting.• Experience with email and endpoint security tools: Proofpoint, Microsoft Defender, CrowdStrike; support monitoring and incident triage.• Maintain SOX compliance, perform quarterly IT asset audits, and manage asset tracking, validation, and reporting through ServiceNow/Jira.• Support OS upgrades, system builds, hardware refreshes, migrations, and hybrid cloud/cloud transition projects in collaboration with IT/security teams.• Research and test new technologies requested by executives and deliver user training, onboarding, and ongoing support to improve VIP productivity.• Additional experience with Splunk, Zoom, Teams, Okta, Cisco AnyConnect, Netskope, Box, OneDrive, printers, desk phones, and Wi Fi/network troubleshooting.