E. Taylor West

About E. Taylor West

With 8+ years in healthcare technology customer success and account management, I specialize in building the kind of high-trust partnerships that drive retention, adoption, and long-term growth — particularly within oncology and broader healthcare provider markets.I think of myself as part strategist, part problem-solver, and part trusted advisor - someone who enjoys turning complex situations into simple, actionable wins. Whether it’s leading high-stakes projects or finding ways to boost retention and adoption, I stay focused on what makes an impact. Outside of work, I’m always curious and growing - whether that’s diving into industry podcasts, sharpening my skills, or playing music around Austin. If you’d like to connect, share ideas, or just talk about your favorite album, I’d love to hear from you.CORE SKILLS:Customer Success Management Account ManagementHealthcare TechnologyAI Tools/LLMsClient Retention OncologyStrategic Account ManagementRemote Patient MonitoringPatient EngagementSalesforceCross-Functional CollaborationExecutive Relationship ManagementBusiness Reviews / QBRSaaS

Experience

1. Director, Regional Oncology Accounts

   PatientPoint®

   Apr 2024 — Present · Austin, TX, US

   Lead a portfolio of 100+ oncology-focused accounts, overseeing strategy development and implementation to align PatientPoint solutions with client-specific objectives. Serve as the primary point of contact for executive-level stakeholders, building trust and ensuring long-term partnerships through proactive communication and tailored support. Partner with cross-functional teams to troubleshoot technical challenges and customize solutions to enhance product delivery and operational outcomes. Drive solution adoption by facilitating workshops and strategy sessions, enabling clients to better leverage PatientPoint analytics tools for improved decision-making.

Education

• Belmont Abbey College

  Business Management │Concentration in Marketing, Business Administration and Management, General

Skills

• Consultative Selling
• Music
• Client Rapport
• Customer Service
• Research
• Creative Solutions
• Microsoft Office
• Sales
• Sustainable Energy
• Travel Planning
• Communicative Skills
• Type 1 Diabetes
• Communication
• Management
• Social Networking
• Renewable Energy Systems
• Territory Account Management
• Time Management
• Entrepreneurship
• Salesforce.com
• Positive Can-Do Attitude
• Action Oriented
• Public Speaking
• Leadership
• Social Media
• Prezi
• Marketing
• Observation