Edward Ngo
Senior Client Advisor @DOLCE&GABBANA
Signup · Get unlimited contacts
WORK HISTORY
Senior Client Advisor @DOLCE&GABBANA
London, GB
Maximising the number of appointments with clients by using the Tulips App to schedule the appointments for trying the new collection, fitting and tailoring with the most of 8 successful appointments across all the departments brought of £18-22k sale weekly. Remaining on the top 3 best sellers and cross-selling categories across all the departments at Harrods for the last 7 months in excessing the personal target by 20-30%. Working closely with Alta Moda Team to bring the clients for the Alta Gioigelleria events with the potential of purchasing the one time pieces and of necklace worth £360k. Taking initiative in decision making and supporting the managers on their absents and acting like one to support the team and Women Ready to Wear (WRTW) department to deal with difficult circumstances when necessary. Working closely with the buying team in choosing the most suitable merchandises for the upcoming seasons to maximise the sale of the departments as well as succeeding putting through 3 Made to Order (MTO) for VIP clients with the worth of £25k sales.
EDUCATION
St.Giles International
General English, English
Coventry University
Master of Science - MS, International Fashion Marketing
Hult International Business School
Bachelor's degree, Bachelor of Business Administration in Management, 3.00/4.00
University of Greenwich
Master of Business Administration - MBA, International Business
ABOUT EDWARD NGO
With a Master of Science in International Fashion Marketing from Coventry University and over six years of extensive fashion experience, I am a passionate and creative Senior Client Advisor at DOLCE & GABBANA, where I provide an exclusive and exceptional client experience in the luxury retail sector. I excel at maximising the number of appointments with clients, cross-selling categories, and working closely with the Alta Moda team to bring high-end customers for the Alta Gioigelleria events. I have consistently ranked among the top three best sellers at Harrods, exceeding my personal target by 20-30% and generating weekly sales of £18-22k. I also take initiative in decision making and support the managers on their absences, acting as a leader and a mentor for the team. I have a strong background in personal shopping, sourcing, and choosing products for sale, as well as identifying gaps in the market and predicting buying trends. I have successfully managed a team of over 200 clients and helped to increase the sales target by 50% within the first six-month period at Thanh Nam LTD. I have also supported the fine jewelry and pop-up stores at Prada Group, inviting top VIC clients and making substantial sales. I possess excellent duty management, client counseling, and cross-cultural communication skills, which enable me to build lasting and trusting relationships with my clients and colleagues. I am always eager to learn new skills and explore new opportunities in the fashion industry, where I can apply my creativity, knowledge, and passion.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.