Edward Hanzel
IT Manager - Help Desk @Advanced Diabetes Supply
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WORK HISTORY
IT Manager - Help Desk @Advanced Diabetes Supply
Carlsbad, CA, US
SKILLS
ABOUT EDWARD HANZEL
Accomplished IT Leader with 20+ years of experience driving end-user services, ServiceNow administration, and technical support operations. I specialize in building high-performing teams, optimizing IT processes, and delivering exceptional customer experiences. My background includes leading major projects such as Windows 11 upgrades, hardware refreshes, while consistently improving KPIs and reducing operational costs.I’m passionate about leveraging technology to streamline workflows and enhance business outcomes. Skilled in ITIL practices, ServiceNow platform management, and vendor relations, I’ve successfully implemented automation, improved first-call resolution rates, and managed multimillion-dollar budgets. Certified in ITIL 4 Foundations, HDI Service Desk, and ServiceNow, I bring a proven track record of leadership, innovation, and measurable results.
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