Edward Galvez
General Manager @Fairgrounds
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WORK HISTORY
General Manager @Fairgrounds
Toronto and Hamilton, ON, CA
Fairgrounds is a free-to-join racket club that’s going to make North America’s fastest-growing sports Canada’s most popular ones.We represent a new era wherein sports clubs are democratized to include anyone who wants to be active, regardless of age, athletic ability or socioeconomic status.Leadership & Staff Management* Train, supervise, and schedule all site staff* Fostering a positive, inclusive, and collaborative team culture* Conducting regular performance check-ins and provide ongoing coaching and feedback* Maintaining clear internal communication and ensure staff alignment with Fairgrounds’ service standardsSite Operations* Owning and managing day-to-day site operations to ensure a clean, safe, and organized facility* Became a membership expert taking a membership sales approach to optimize club revenue and operations* Executed daily walk-throughs and proactively address any site issues or operational gaps* Implemented and refined operational processes to improve efficiency and member satisfaction* Acted as the primary on-site contact for escalations and incident management* Became the liaison for selected club ambassadorsProgramming & Scheduling* Inputed and overseen court schedules and programming (e.g, open play, round robins, clinics)* Ensured programs align with member needs and brand goals* Monitored participation and gather feedback to continually improve programmingBusiness & Financial Oversight* Managing the location’s P&L, meet performance targets, and track KPIs* Process payroll accurately and on time* Supported retail sales through effective inventory management and team coaching* Ensured all transactions are processed accurately via POS systemsMember & Community Engagement* Acting as the face of Fairgrounds at all locations* Built relationships with members and local community groups* Address member concerns with professionalism and care* Tracked and analyzed member satisfaction data to guide service improvements
EDUCATION
Concordia University
Marketing
McGill University
Management
Michael Power St. Josephs
High School, Business/Commerce, General
St. Francis Xavier University
Business
Humber College
Continuing Education, Finance and Financial Management Services
SKILLS
ABOUT EDWARD GALVEZ
OVERVIEW: Edward began a career in the financial services industry in 1994 when he joined Midland Walwyn Capital Inc. He applies behavioral finance/economics and strategic planning, ideal in serving ultra-high net worth/discretionary account clients. He studied Business Management and Marketing at St. Francis Xavier in Nova Scotia, McGill University in Montreal, then moved back to Toronto to start his career. Edward is involved with the Canadian Cancer Society, Starlight Children\'s Foundation and The Hospital for Sick Children. He is a founder/captain of a GTA Volleyball Club and active in motivating the volleyball community, developing players and interest in the sport. Edward, his wife, and young son live in the community of Lakeview in Mississauga with pastimes as a musician, tech, and science geek.SPECIALTIES: • Outstanding organizational ethic to ensure prioritized processes, therefore creating/identifying opportunities, profitable symbiotic relationships for clients, team, and company.• Skilled service to manage staff, maximize opportunities, minimize risk.• Leader for team motivation, guiding employees, aiding in their productivity.• Highest level of MS office suite, technical, systems and program skills to maximize technology with everyday business practices.• Educator to clients, prospects, and staff that are requiring guidance/knowledge of products, services, regulations, and procedures.• Consummate professional working with, business owners, principals of publicly traded companies, planners, and clients.• Serving the referred friends, family, and business partners of clients
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