Ted Gaela
Hospitality Professional
- Role
- Vacation Consultant at Expedia Cruises
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Ted Gaela
Management professional with experience in call center operations. Experienced in driving results and maintaining engaged employees. Previous work experience includes assisting with startup of customer service operations for both American Express customer service in New Delhi, India and PRC for Expedia.com Cruise account.Specialties: Customer service and sales experience with a concentration in the travel field.
Experience
Vacation Consultant
Jan 2016 — Present · Weston, FL, US
Vacation Consultant
Education
Florida International University
Bachelor of Science, Communications / Marketing
1984 — 1989
University of Miami
MBA, International Business
1998 — 1999
Skills
- Call Center
- Management
- Customer Experience
- Brand Loyalty
- Customer Retention
- Customer Satisfaction
- Travel Management
- Revenue Analysis
- Bpo
- Telemarketing
- Operations Management
- Lead Generation
- Income Statement
- Strategic Partnerships
- Crm
- Call Centers
- Credit Cards
- Financial Services
- Training
- Leadership
- Relationship Management
- Start-Ups
- Employee Engagement
- Recruiting
- Sales
- Forecasting
- Vendor Management
- Team Leadership
- Coaching
- Outsourcing
- Project Management
- Sales Process
- Process Improvement
- Sales Management
- Business Development
- Team Building
- Hospitality
- Team Management
- Hiring
- Business Process Improvement
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