Edward Furgat
Sr IT Support Engineerat Netrix
- Role
- Sr IT Support Engineer at Netrix Global
- Location
- Roselle, IL, US
- LinkedIn followers
- 500 followers
Experience
Sr IT Support Engineer
Mar 2016 — Present · Chicago, IL, US
Account administration in on-prem hybrid & cloud environments, Onboarding/Offboarding users, group management and creation in AD and Exchange, AzureInventory asset management following ITIL framework guidelines, and designing an asset refresh program to replace out of date equipmentCitrix management to update software, user experience, updating Citrix WorkspaceAssisting users with various issues from applications support, hardware issues, audio visual equipmentReplaced 100+ machines with SCCM for an asset refresh for a client, Enrolled over 400 user machines into IntuneTicket management with multiple platforms - ServiceNow, Cherwell, Jira service ManagementImaging computers with SCCM/MCEM, joining devices to Azure with Intune: Microsoft Endpoint ManagerAssisting user with migration to a new domain, backing up devices, how-to documentation and resetting devices to OBE for Azure managementOnsite Client support with rotational on-call after hours support & VIP Assistance 24x7x365Visiting client sites to setup network deployments, resolve network connectivity issuesServer Monitoring with Vsphere & Logic MonitorITGlue and OneNote used for Creation of documentation & how-to articles for various software and company system updatesScripted the process for Onboarding & Offboarding with PowershellSupporting users of all levels with white glove support.
Education
Animation Mentor.com
Character Animation
2009 — 2011
College of DuPage
AAS- Associates in Applied Sciences, Multimedia Production
2002 — 2005
Lake Park
High School Diploma
1998 — 2002
The Illinois Institute of Art-Schaumburg
Bfa, Media Arts and Animaiton
2005 — 2007
MicroTrain Technologies
Information Technology Certifications
2014 — 2014
Animationmentor.com
animals & creatures, Animation, Interactive Technology, Video Graphics and Special Effects
2012
Skills
- Camera
- Video Editing
- Premiere
- Social Media
- Television
- Digital Media
- Post Production
- Animation
- Radio
- New Media
- Streaming Media
- Adobe Creative Suite
- Customer Service
- Maya
- Final Cut Pro
- Broadcast Television
- Mac
- Digital Video
- Video
- Graphic Design
- After Effects
- Motion Graphics
- Photoshop
- Editing
- Sound
- Lighting
- Broadcast
- Hd Video
- Film
- Video Production
- Public Speaking
- Videography
- Advertising
- Computer Animation
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