Edward Doran
Delivering innovative customer engagement solutions for the utility industry
- Role
- Senior Consultant - Customer Engagement at E Source
- Location
- Syracuse-Auburn, US
- LinkedIn followers
- 500 followers
About Edward Doran
CORE COMPETENCIES: Strategic Planning | Process Improvement | Staff Development |…
Experience
Senior Consultant - Customer Engagement
Jan 2023 — Present · Syracuse, NY, US
Provide clients throughout the US with strategic and tactical support as they look to improve practices related to: Customer Experience, Process Improvement, Operational Efficiency and Cost Contaiment. Participate in projects both as a member of a small/large project teams and as the sole Consultant assigned to implement overall client solution.Currently focused on guiding utility companies through digital transformation initiatives to improve customer interactions and optimize service delivery.
Education
Onondaga Community College
Associate's degree, Business/Commerce, General
SUNY Brockport
Bachelor of Arts - BA, English Language and Literature/Letters
Skills
- Operations Management
- Performance Management
- Crm
- Call Centers
- Customer Service
- Customer Satisfaction
- Business Analysis
- Workforce Management
- Cross-Functional Team Leadership
- Software Documentation
- Contact Centers
- Call Center
- Strategic Planning
- Vendor Management
- Management
- Business Process Improvement
- Customer Relationship Management (Crm)
- Leadership
- Process Improvement
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