Ed Kahn
CXD | Turning Client & Customer Experience into Retention, Loyalty, and Growth
- Role
- Client Experience Director at Güd Marketing
- Location
- Lowell, MI, US
- LinkedIn followers
- 500 followers
About Ed Kahn
My career journey in advertising started more than 20 years ago and has taken me through some of the world’s best agencies into leadership roles with brands recognized globally for their storytelling power, including American Express, Harley-Davidson (where I led the Harley-Davidson Experience), Toyota, Honda, and Acura. Along the way, I learned as much as I contributed—about the discipline of retail and sales cycles, the craft of brand storytelling, and the responsibility of delivering on promises long after a client has placed their trust in you.Now, as Client Experience Director, I focus on designing client journeys that begin with thoughtful onboarding and grow into repeatable, personalized success stories. The goal is simple: turn clients into raving fans who stay longer, invest deeper, and refer us to others in their industries because of how we’ve positively impacted their business.Most organizations chase new business at great expense. I believe true growth comes from keeping the clients you already have, making them feel valued at every step, and ensuring their success is visible and repeatable. When personalized journeys are paired with outstanding results, the payoff is tangible: stronger loyalty, reduced churn, and more profitable, predictable growth that fuels the business long term.Core Competencies:• Client Journey Mapping & Lifecycle Design• Customer Retention & Loyalty Strategy• Branding Strategy & Execution• CRM Implementation & Optimization (HubSpot, Salesforce)• Data-Driven Insights & Marketing Analytics (AI-Powered)• Cross-Functional Team Leadership & Collaboration• Retail & B2B Market Strategy
Experience
Client Experience Director
May 2025 — Present · Lansing, MI, US
Partnering across teams to build clarity, alignment, and a more seamless client journey. Focused on blending strategy and structure, while fostering collaboration and creating better experiences for both clients and the people who support them.
Education
Western Michigan University - Haworth College of Business
Bachelor of Business Administration - BBA, Advertising and Promotions
Wayne State University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
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