Edward Wells

About Edward Wells

I am a business and team leader with 20 years of experience in sales, service, support and marketing. I build positive and structured work environments that promote employee, team, and company development in order to maximize the customer experience, company key indicators, and employee morale.

Experience

1. Regional Operations Site Manager (Multi-site)

   Instacart

   Dec 2019 — Present · IL, US

   Led operations for 13 sites in 5 cities while helping to oversee 75 more remotely• Manage the life cycle of 100+ direct reports• Recognized as a top individual and team performer in the company multiple times• Analytical reporting• Used KPIs to guide the creation of dynamic and proactive coaching plans with Shift Leads to improve quality and efficiency• Designed and implemented leadership development for front line managers• Mentor to new leaders• Developed strong partner relationships• Designed and implemented multiple process improvement initiatives that became standard practices across our network of markets• Led remote and in-person hiring and training processes• Among company leaders in employee retention • Payroll management• HR responsibilitiesSystems experience: • Microsoft Suite• Slack• Zendesk (ticketing system)• Periscope (reporting)• Workday• Lattice• Other internal admin & logistical systems

Education

• Parkland College

  Business Administration and Management, General

  2000 — 2001

• Heritage High School

  High School Diploma

  1996 — 2000