Ej Weldon
Director of Customer Success | 10+ years scaling B2B, SaaS, and HaaS teams | Driving $85M ARR & 119% Revenue Growth | Customer Excellence Award Winner
- Role
- Director of Customer Success and Account Management at CENTEGIX
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Ej Weldon
As a seasoned leader in Customer Success and Account Management, my career has been dedicated to nurturing high-performance global teams and forging strong relationships with notable clients including Johnson & Johnson, Haleon, Pegasystems, and Gilead Sciences.Dynamic and driven, I\'ve built my reputation on managing customer-facing relationships within the EdTech, SaaS, Educational, and Nonprofit industries. I excel in creating robust customer success strategies that not only retain and expand high-value accounts but also consistently deliver exceptional value and satisfaction to clients.Outcomes driven, I have a proven track record in managing and growing both mid and large-size enterprise accounts, particularly for organizations seeking expansion. I\'m adept at inspiring and guiding teams towards developing innovative solutions that enhance client engagement and loyalty.Beyond my professional commitments, I\'m honored to serve as a Board member for The Community House Inc, where I contribute my nonprofit expertise to support their mission. I am also a proud member of the Columbia College Alumni Representative Committee at Columbia University, where I relish the opportunity to support the next generation of leaders.Eager to leverage my skills and experience towards new opportunities, I invite you to connect with me. Let\'s explore how I can drive success for your organization.Specialties:Customer Success | Account Management | Leadership | Program Management | Product Management | Cross-functional Team Leadership | Customer Experience (CX)| Business Analysis | Customer Satisfaction | Process Improvement | Data Analysis | B2B | B2C | Enterprise Learning | Corporate Training | EdTech | Business Development | Account Planning | Relationship Management | Operations | Project Management | Strategic Relationships | Marketing | Opening New Markets | Change Management | Sales Management | Upselling | Growth Strategy | KPIs | Mentoring | Strategic Planning | Team Building | Problem Solving | Start-Up | New Business Generation | CRM | Analytics
Experience
Director of Customer Success and Account Management
Nov 2023 — Present
Education
Isenberg School of Management, UMass Amherst
Certificate in Management
Van Loan School at Endicott College
Master of Education - MEd, Organizational Leadership
Columbia University
Bachelor’s Degree
Skills
- Marketing Communications
- Marketing
- Copy Editing
- Strategic Planning
- Political Campaigns
- Program Management
- Hospitality
- Event Planning
- Public Affairs
- Government
- Nonprofits
- Sponsorship
- International Conferences
- Trade Shows
- Contract Negotiation
- Press Releases
- Social Media Marketing
- Corporate Communications
- Public Speaking
- Public Relations
- Internal Communications
- Editing
- Media Relations
- Registration
- Proposal Writing
- Member Relations
- Volunteer Management
- Social Media
- Corporate Events
- Newsletters
- Convention Services
- Strategic Communications
- Management
- International Relations
- Public Policy
- Fundraising
- Marketing Strategy
- Grassroots Organizing
- Policy Analysis
- Speech Writing
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