Edward Velasquez

Product Support Engineer- Wallet & Pay @Apple

Leverages partnerships throughout the organization to advocate for Apple Pay customers and internal stakeholders Analyzes customer feedback and contact volume to anticipate emerging issues and recommend future product enhancements Communicates support trends and top drivers to cross-functional partners, ensuring that high-impact issues are escalated and prioritized appropriately Collaborates with Readiness Project Managers to define the support journey for upcoming Apple Pay features Gathers feedback from customer-facing support teams to deliver improvements to internal resources and workflows