Edward Tayoun

About Edward Tayoun

Sales professional with over 20 years of excellent professional track record; Demonstrated success in developing new revenue streams, improving customer satisfaction and exceeding revenue goals. Specialties:Account Executive Account ManagementTerritory ManagementPartner Engagement/ManagementCustomer Success Cloud Solutions SalesHardware SalesTechnology and Middleware SalesClient Services Customer EngagementClient Relations

Experience

1. Customer Success Manager

   Coherent

   Jun 2024 — Present · US

   Ensure customers achieve their goals with Coherent’s platform. Work directly with customers to understand their business objectives2. Onboard and train customersGuide new customers through the initial setup and adoption of the platform, making sure users understand how to use features effectively, through training sessions, documentation, and personalized support3. Build and maintain strong relationships4. Drive product adoption, retention, and expansionby helping customers get the most out of the product, help reduce churn and identifies opportunities for expanding usage or services as customers grow.6. Coordinate cross-functional supportCollaborate with sales, support, and technical teams to ensure customers receive seamless service across onboarding, technical troubleshooting, and strategic planning.

Education

• Worcester State University

  BA, Management , Minor in Health and Nutrition

  1997 — 2002

Skills

• Disaster Recovery
• Enterprise Software
• Enterprise Architecture
• Solution Selling
• Virtualization
• Account Management
• Saas
• Cloud Computing
• Business Development
• Identity Management
• Channel
• Pre-Sales
• Channel Partners
• Data Center
• Storage
• Crm
• High Performance Computing
• Erp