Edward T.

Experience

1. Network Engineer

   Comcast

   Sep 2016 — Present · Miami, TX, US

   Empowered team of 17 network engineers to consistently exceed performance and quality metrics Installed and configured network devices (switches, routers), while maintaining and securing LAN/WAN setup Evaluate user needs and system functionality, and help develop IT security strategies associated with security monitoring, detection, and incident response. Maximized resources, inclusive of manpower, by scheduling technicians, procuring materials, monitoring performance, and generating progress reports. Deliver communications-related projects through strategic planning and execution, with emphasis on installing, configuring, and troubleshooting equipment Maintaining hardware and software, and managing networks, systems, and databases Administer remote/onsite technical support by prioritizing and closing tickets, organizing workflows Coordinating Windows updates/workstation patches, and resolving issues and incidents via root cause analysis Recognized for ability to quickly master new technologies, including networking (IP Address/DNS), while gaining experience in systems architecture and end user support Managed various IT projects to ensure project were in scope, budget and time Diagnose and repair operating systems, applications, PC, Mac and laptop hardware Create new user accounts in Active Directory, assign permissions, change passwords, unlock accounts Investigate and resolve application and network issues reported by internal customers using monitoring software, root-cause analysis and troubleshooting skills