Edward Sherratt
Vice President Strategic Initiatives @People Corporation
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WORK HISTORY
Vice President Strategic Initiatives @People Corporation
CA
Reporting to the Senior Vice President of Client Experience; the role is focused on providing business and program leadership to design, develop and implement solutions that make significant improvement in the client experience.Scope includes- Leading large scale transformational initiatives aligned with the People Corporation strategy - From determining overall program approach, understanding current state of clients experience, and developing and implementing forward looking solutions that differentiate People Corporation from a client experience perspective and create top line and bottom line value to the organization - Leveraging approaches that use data and data analytics to assess impacts of future state solutions and confirm final solutions
EDUCATION
University of Waterloo
Honours Bachelor of Arts, Accounting
SKILLS
ABOUT EDWARD SHERRATT
A proven Management Consultant and Executive with 25 years’ experience leading challenging, diverse and complex Projects and Programs with a proven results orientation. Known for the ability to get results through strong inspiring leadership, deep project execution and change management acumen. A respected leader and inspiring coach who creates engaged project staff and operational leadership to ensure successful and sustainable organizational and cultural change. Experience in developing digital solutions to improve customer experience with a focus on speed to implementation and customer penetration.Highlights:People Corporation- Established processes and programs to allow for more than 100% growth in new business year over year- Lead the acquisition and integration of a GRS firm retaining 100% of existing revenueBenecaid- Lead all Projects, Programs and service delivery areas for Benecaid driving a 260% increase in Customer Satisfaction, allowing the business to manage 3% more revenue with 14% fewer staff and an overall increase in EBITDA by over 90%- Implemented a new technology platform within 9 months under budget and on time allowing Benecaid to become more solution oriented, increase speed to change and enhance customer self service capabilities- Developed and implemented multiple new digital customer solutions within very short time frames with over 90% up take Sun Life Financial- Successfully lead multiple operational areas at SLF through major technology, process and site rationalization transformations- Lead the conversion of the $286 million Clarica acquisition by SLF for Group Benefits to successful on time completion - Numerous successful engagements working with large brand name companies
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