Ed Sayed
Customer Success Director, Regional Lead for AMER - West & LATAM
- Role
- Customer Success Director, Regional Lead for Amer - West & Latam at Guidewire Software
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ed Sayed
Accomplished technology leader with success in building and leading high performing teams that deliver customer success, revenue growth and business profitability. Customer focused mindset with excellent communication that enhances partnerships.A motivational and approachable leader who is able to connect with people and manage to their individual strengths and capitalize on their potential.Specialties:• P&L / Business Unit leadership• Professional services, program and project management• Operational efficiency; leading large, local and remote teams• Crisis management• Customer / Partner Relationships• Service Delivery and Support• Change Agent / High Performing Culture • Operational Excellence / Continuous Improvement Customer Success | Professional Services | Program Management | Process Improvement | Operations
Experience
Customer Success Director, Regional Lead for Amer - West & Latam
Aug 2025 — Present · Seattle, WA, US
As Customer Success Director and Regional Lead for AMER – West and LATAM, I drive customer growth, satisfaction, and retention across diverse markets by aligning strategic business outcomes with measurable client value. I lead a high-performing team of Customer Success Managers focused on optimizing adoption, expanding product utilization, and ensuring every client realizes maximum ROI from our solutions.With a passion for building strong client partnerships, I bridge global strategy and regional execution — fostering collaboration across Sales, Product, and Operations to deliver a consistent, high-impact customer experience. My leadership philosophy centers on empowering teams, operational excellence, and data-driven decision-making to accelerate success at scale.I take pride in helping customers achieve transformative outcomes while developing talent and strengthening organizational performance across multiple markets and cultures.
Education
University of Washington
Sociology
1990 — 1992
Highline College
Associate of Arts (A.A.), General Studies
1988 — 1990
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