Edward Phipps

About Edward Phipps

20+ years working in a technical background with a strong emphasis on color imaging, digital black and white and wide format experience within the office products industry including troubleshooting and repair mechanical and electrical issues with printers and multifunction equipment. excellent troubleshooting and problem solving skills.Experience with computers PC, Macintosh and Unix and networks working with knowledge of document editing and desktop publishing applications.

Experience

1. Systems Support Engineer

   KYOCERA Document Solutions America, Inc.

   Jun 2014 — Present

   Assist dealers with Manufacturing upgrades, system updates troubleshooting complex problems in the field and shop enviomeents report issues and implement solutions for all Kyocera products.Conduct classroom training on new and legacy products, in order to insure product knowledge and certify dealers to sale and service our products.

Education

• Dawson Technical Institute

  Associate's degree, Electrical/Electronics Maintenance and Repair Technology

  1994 — 1996

Skills

• Sales Process
• Sales Presentations
• Help Desk Support
• Managed Print Services
• Customer Service
• Research
• Field Service
• Hp Products
• Printers
• Account Management
• Windows
• Microsoft Office
• Sales
• Photocopier
• Team Building
• Software Installation
• Computer Hardware
• Technical Support
• Troubleshooting
• Active Directory
• Hardware
• Solution Selling
• Digital Printing
• Computer Repair
• Laptops
• Windows Xp
• B2b
• A+ Certified
• Scanners
• Document Imaging
• Document Management
• Networking
• Customer Satisfaction
• Training
• Windows 7
• Public Speaking
• Printer Support