Edward Lopez
SVP, Head of Journey Architecture
- Role
- SVP Head of Journey Architecture at Truist
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Edward Lopez
Hello, I\'m Edward Lopez. I am a strategic customer experience leader who can leverage extensive expertise in customer strategy and distill multiple sources of data while building meaningful connections with customers and stakeholders.As a Certified Customer Experience Professional, my passion for customer experience (CX) is unyielding. I lead teams who execute Agile journey-focused ways of work while demonstrating genuine care for both our clients and teammates. By building strong partnerships with internal leaders, stakeholders and delivery partners, we create connected experiences that drive value to both our clients and our business. My career history demonstrates strong leadership skills as a thought leader on customer journey best practices. I pride myself on providing timely insights that drive sustainable partnerships, improved customer interactions, and creative problem solving while coaching and developing teams to do the same. I offer expertise in research, analytics, customer experience design, customer strategy development and execution, organizational engagement, mentoring, coaching, and performance management.Those who work for me describe me as supportive, motivating, fair, and transparent while helping them balance a fulfilling career with a happy home life. They know my primary motivation is to see them grow and succeed as they help our clients and our business do the same.Likewise, I am an accomplished keynote speaker having been a featured customer experience presenter for the Canadian Marketing Association and for Arizona State University. I serve my community as an oft-requested workshop facilitator and master of ceremonies. I was also an award-winning president of multiple corporate and public chapters of Toastmasters International.
Experience
SVP Head of Journey Architecture
Dec 2024 — Present · Charlotte, NC, US
Education
Arizona State University
B.S., Marketing
W. P. Carey School of Business – Arizona State University
MBA, Strategic Marketing
2004 — 2006
Globe High School
Diploma
1989 — 1993
Arizona State University
MBA, Strategic Marketing
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