Edward K Adomako
Office Technology Support @PwC
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WORK HISTORY
Office Technology Support @PwC
Washington, DC, US
Using applied knowledge with ServiceNow Automation Platform to assist PricewaterhouseCoopers LLP in providing customer support and resolve routine, non-complex customer problems with information technology systems (primarily laptops and desktop computers utilizing Windows 10 and 11 operating systems)•Key Objectives and responsibilities include help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance.•Understanding of standards for technology implementation and customer service skills. •Responsible for resolving technical issues and implementation of standard technologies in the local market.•Receives work from and responds to service center tickets, walk-in, or internal help requests.•Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches.•Assign users and computers to proper groups in Active Directory.•Provide advice and recommendations on hardware requirements.•Perform maintenance and repairs as required.•Participate in configuration controls activities.•Perform timely workstation hardware and software upgrades as required.•Provide contact and incident resolution to customers with hardware, software, and application problems.
EDUCATION
ITT Technical Institute-Hanover
Associate's Degree, Network and System Administration/Administrator
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY KUMASI, GHANA
Associate's degree, NETWORK ENGINEERING-MICROSOFT SERVER 2003
Ghanatta College of Art and Design Accra
Associate's degree, Fine/Studio Arts, General
GHANA INSURANCE COLLEGE ACCRA, GHANA
Associate's degree, General Insurance
University of Maryland Global Campus
Bachelor of Science - BS, Criminal Justice/Law Enforcement Administration
University of Maryland Global Campus
Bachelor of Science - BS, Computer Networking and Cybersecurity
ABOUT EDWARD K ADOMAKO
Reliable, self-motivated, experienced, and very knowledgeable candidate seeking a challenging position in an organization where Information Technology and Security could make the best impact.
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