Edward Gutierrez

IT on Site Support @Buchanan Technologies

Fort Worth, TX, US

This role focuses on providing exceptional white-glove support to executive staff, alongside robust technical assistance to all usersProvide high-level white glove support onsite for executive staff, ensuring minimal downtime and efficient resolution of all issuesHandle Level 2 support queries via phone, resolving issues related to software, hardware, and network connectivitySupport and maintain conference room technologies, including projectors, video conference systems, and other A/V equipmentManage user accounts and permissions in Active DirectoryTroubleshoot issues with Windows operating systems, Office 365 applications, MS Teams, printers, and other IT equipmentMaintain high standards of customer service and support, ensuring clear communication and effective resolution of all user queriesWork independently with minimal supervision to prioritize tasks and manage workload effectivelyOperate effectively under high pressure to meet tight deadlines and handle multiple issues simultaneously without compromising quality or serviceMaintain a composed and professional demeanor in a fast-paced environment