Edward Fung
Product Support Manager @Paddle
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WORK HISTORY
Product Support Manager @Paddle
Championing the designated product and developing training materials, conducting training for the commercial department, creating documentation for internal processes, including FAQs for product support activities. • Analyzing customer feedback and developing roadmaps with relevant product teams. • Handling escalations from the customer support team, and if needed escalate issues to the appropriate internal channel. • Coordinating with other departments to support new product developments and existing product enhancements.
EDUCATION
Western University
Honours Bachelor's Degree of Arts, Sociology
ABOUT EDWARD FUNG
A team-oriented Product Support Manager with extensive experience in technical operations, product management, and onboarding. I have led technical projects of a wide scale, from setting up mobile POS systems, creating technical documentation from scratch, to optimizing product onboarding by 67% Certificates in: Project Management, Data Analytics, Data Protection, JS Always up for a chat!
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