Edward Fenwick
Merchandise Operations Manager @ESL FACEIT Group - EFG
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WORK HISTORY
Merchandise Operations Manager @ESL FACEIT Group - EFG
Lead end-to-end merchandise operations for a global portfolio of eSports events across Europe, North America, Latin America, and Asia.• Recruit, train, and manage on-site teams of up to 35 staff per event, ensuring smooth day-to-day operations and a high-quality customer experience under pressure.• Provide hands-on leadership during events, coordinating staff schedules, troubleshooting issues in real time, and fostering a motivated, high-performing team environment.• Collaborate cross-functionally with marketing, logistics, and event teams to optimize inventory, streamline operations, and maximize profitability.• Use data-driven insights to forecast demand and tailor merchandise strategies to diverse international audiences.• Consistently exceed revenue targets through strategic product selection, pricing, and execution.
EDUCATION
University of South Wales
Music Technology BSc (Hons), Music Technology
SKILLS
ABOUT EDWARD FENWICK
Event Merchandise Specialist | 8+ Years of Experience in Full-Cycle Merchandise Management | Expert in Inventory, Logistics, and Sales Strategy | Enhancing Event Profitability
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