Edward Dean Brown
ServiceNow Architect | 20+ Years in SAM & HAM | CMDB & AI Platform Design | Orchestrated AI Advocate
- Role
- Principal Service Management Implementation Architect at Capgemini
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Edward Dean Brown
Most AI failures aren\'t model failures. They\'re governance failures.I\'ve spent 20+ years in ITAM and ServiceNow, SAM, HAM, CMDB, ITOM, working in enterprise and highly regulated environments where the standard playbook doesn\'t work.The lesson: structure before automation.If you can\'t govern your data and assets, AI just scales the chaos.Now I advise leaders on AI governance: designing guardrails as architecture, applying validation-first principles, and building accountability into AI systems regardless of platform.From ITAM governance to AI guardrails, I focus on foundations Organizations can trust.#AIGovernance #EnterpriseAI #DataGovernance #ServiceNow #ITAM #CMDB #SAM #HAM
Experience
Principal Service Management Implementation Architect
Apr 2020 — Present · Oklahoma City, OK, US
Lead architect and delivery specialist across enterprise ServiceNow programs, with core delivery expertise in SAM/HAM Pro, CMDB maturity, Discovery, and configuration lifecycle governance.Designed scalable ServiceNow environments for global organizations in finance, healthcare, government, and consumer sectors, integrating CMDB, SAM, and HAM Pro with operational models and compliance frameworksActed as HAM Architect across multiple SAM/HAM Pro implementations, leading ingestion strategies, asset lifecycle modeling, and validation checkpoints across distributed infrastructuresDirected multi-stream Discovery rollout for a global hospitality and cruise conglomerate—deploying across 90+ vessels and regional sites, with platform governance to support onboarding, health scoring, and continuous visibilityLed SACM and CMDB workstreams for a U.S. state government agency, managing data transition from legacy Remedy systems into ServiceNow with CSDM alignment and lifecycle integrityDelivered CMDB governance and SLiM (Service Lifecycle Management) support for a federal healthcare agency, including process standardization and UAT documentationGuided stakeholder workshops, built field-level governance controls, and defined validation frameworks to support auditable, role-aware ingestion pipelinesIntroduced AI-oriented architectural patterns, including platform-aware validation, metadata preservation, and explainability structures for future observability integrations
Education
Oklahoma City Community College
Information Technology
2000 — 2003
Servicenow
ServiceNow System Administration Training
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.