Edward Davis

Customer Success Manager @Hygraph

US

Some of my tasks and responsibilities include: Becoming a trusted advisor to our customers and serving as their advocate for Hygraph. Guiding and helping customers at each stage in their journey with us - from onboarding to product discovery, implementation, initial project success, and finally expanding the use of Hygraph within the organisation wherever relevant. Developing strong knowledge of the product and our best practices, working closely with the product team on product delivery and feedback. Identifying expansion opportunities with your customers and coordinating with our sales team to achieve win-win contract growth. Being in continuous touch with both, business leaders, as well as developers, and other stakeholders. Preparing, organising, and leading check-in calls, meetings, and business reviews with customers. Connect customers with other subject matter experts within Hygraph. Efficiently prioritising and addressing multiple requests from multiple customers.

Shiloh High School

High School Diploma, Liberal Arts and Sciences, General Studies and Humanities

Georgia Perimeter College

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General