Edward Daley
- Role
- Field Vendor Operations Manager at CDK Global
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Edward Daley
Experienced Client Services Operations Manager with a demonstrated history of working in…
Experience
Field Vendor Operations Manager
Jul 2019 — Present
Provide leadership and direction with consistent communication to a team of Remote Hardware Triage Specialists in a SaaS environment. Maintain a cohesive team work environment. Manage a group of highly skilled hardware specialists in a stressful KPI and SLA metric driven environment. Collaborate with contingent partners and, other team leadership to ensure the client gets a great and fast resolution experience while managing vendor SLAs. Oversee cases, and calls to manage urgent support issues. Train,coach and mentor Remote Hardware Triage Specialists. Provide data and reporting of KPI’s and trends. Interview and provide input and make decisions during hiring process. Provide a positive work environment where the Client, Employee, and CDK benefit greatly.
Education
ITT Technical Institute-Norwood
Associate's degree, Network and System Administration/Administrator
Skills
- Laptops
- Safety
- Business Objects Admin
- Process Improvement
- Citrix
- Active Directory
- Operating Systems
- Salesforce.com Administration
- Process Safety
- Team Building
- System Administration
- Safety Management Systems
- Tanks
- Help Desk Support
- Networking
- Customer Service
- Computer Hardware
- Permit to Work
- Plant Operations
- Team Leadership
- Windows 7
- Personnel Supervision
- Hdi Support Center Analyst
- Windows Xp
- Hazard Identification
- Troubleshooting
- Business Process Improvement
- Microsoft Office
- Inspection
- Windows
- Shipping
- Construction Safety
- Network Administration
- Hazardous Materials
- Sccm
- Technical Support
- Management
- Disaster Recovery
- Leadership
- Maintenance
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