Edward Agaran D.
Ambulatory Care Administration Supervisor - Cancer Services @UC San Diego Health
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WORK HISTORY
Ambulatory Care Administration Supervisor - Cancer Services @UC San Diego Health
As an Ambulatory Admin Supervisor, I oversee frontline clinic operations and administrative functions to ensure seamless patient experiences and efficient workflows. I lead a multidisciplinary team across key service areas, driving compliance, collaboration, and continuous improvement.Key Responsibilities:Administrative Oversight: Supervise functions including patient registration, new patient coordination, scheduling, medical records management, and insurance authorizations.Team Leadership: Provide guidance and support to clinical and administrative staff, including medical assistants, fostering a culture of accountability and service excellence.Clinic Operations: Ensure smooth day-to-day operations across ambulatory services, maintaining high standards in patient care and operational efficiency.Process Optimization: Implement and propose procedural improvements to enhance operational efficiency and patient satisfaction.Regulatory Compliance: Communicate policy updates, participate in rounding, and resolve identified deficiencies.Workflow Oversight: Manage EMR workflows, scheduling systems, and patient traffic to ensure prompt and effective service.Issue Resolution: Address escalated concerns in reception, registration, insurance, and scheduling with professionalism and empathy.Patient Advocacy: Serve as a role model in patient engagement, coaching staff to deliver compassionate, high-quality service.
EDUCATION
Southwestern Community College District
Associate of Science - AS
Southwestern Community College District
Associate of Arts - AA
Southwestern Community College District
Certificate of Achievement
Oxnard College
Associate of Arts - AA
UC San Diego
Bachelor of Science - BS
Point Loma Nazarene University
Bachelor of Arts - BA
ABOUT EDWARD AGARAN D.
Accomplished and dedicated healthcare leader driving operational excellence and culture transformation. My career is characterized by a consistent track record of delivering outstanding results, through a proactive approach to enhancing efficiency, introducing innovative processes, and generating fresh ideas. I thrive in challenging environments and excel in navigating positive change management to address mission-critical business needs.Key Highlights:Results-Driven Leadership: I have a demonstrated ability to deliver exceptional results with large-scale and cross-functional teams. I have a proven track record of converting cost centers into profit centers, enhancing customer retention, and improving the overall customer experience.Thought Leadership: As a transformative leader, I possess a deep understanding of the customer-centric landscape within a hyper-competitive business environment. My insights and strategies have consistently propelled organizations forward.Strategic Vision and Execution: I am a seasoned leader in customer care and service strategy, with expertise in customer relationship management lifecycles, customer engagement, and championing world-class quality and excellence.Leadership in Organizational Transformation: Recognized for advancing culture change and operational excellence through Lean Six Sigma methodologies. Renowned for driving positive change by aligning patient access initiatives with long-term goals and fostering collaboration across multidisciplinary teams.Team Development & Performance Leadership: Lead large, high-performing teams and mentor emerging leaders to excel in patient access operations. Build a results-driven culture that champions accountability, engagement, and continuous improvement, empowering teams to deliver exceptional outcomes and elevate the patient experience.Leading With Vision, Precision, and Purpose.I flourish in fast-paced, deadline-driven environments, with meticulous attention to detail and a keen sense of time management. My commitment to going the extra mile ensures 100% customer satisfaction in all endeavors.Let\'s connect and explore how my wealth of experience and expertise can contribute to your organization\'s success.
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