Edward Blane
Director, Client Implementation (Uk, Eu, Apac) @Rakuten
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WORK HISTORY
Director, Client Implementation (Uk, Eu, Apac) @Rakuten
London, GB
Managing a team of 12 across UK, EU and APAC ensuring quick and resolute implementations of our technical solutions for all Advertisers onto the Rakuten Network whilst ensuring client satisfaction, quality and strategic technical planning for the future.Daily Activities- Creating new processes in order to ensure efficiency is being maintained and quality improved- Enhancing existing processes to ensure quicker resolution times and productivity- Structuring cross departmental objectives in order to achieve better team collaborations- Creating / Editing technical documentation to ensure quality client facing material is available- Mentoring managers to ensure successful leadership across the department- Building team objectives, goals, and projects- Setting the team up for success- Managing client satisfaction from a technical perspective for all top revenue driving clients- Managing team performance and setting KPI\'s / SLA\'s within the department- Presenting to the wider business and teams on department successes, process changes, new projects etc- Hiring / interviewing new staff members.
EDUCATION
University of Portsmouth
BSC (HONS), E-Commerce & Internet Systems
ABOUT EDWARD BLANE
Achievements • Presented with highly commended award at Affiliate Window in recognition of a being a key asset to the integration team through exceptional efforts with integrating key clients and providing superior customer support. • Becoming the first point of contact for all Lead Generation Technical issues at Affiliate Window. • Building strong relationships between Affiliate Window and merchants such as John Lewis, Curvissa, B&Q, Marks & Spencer, Fat Face and many others. • Creating and updating all Wiki technical guides at Affiliate Window, making sure all department documentation is up to date. • Becoming Head of Campaign Development for AOL – being the first point of call for all activities relating to lead generation across Europe. • Winning the AOL lead generation contract for Cappelen NOR and becoming the official technical contact for this client. • Building strong relationships between AOL and potential clients such as Ultralase, Citroen, FHM, Cash Club and many others. Skills - Trouble shooting tracking issues, datafeed problems and technical based queries- Liaising with clients and their tech teams to achieve the best possible results- Meticulous documentation of technical issues and structure of merchant accounts- Training new staff members in all aspects of their role- Presenting and holding technical Q&A sessions for large groups of people- Extensive documentation of in-house technologies using Wiki editors- Relied on to conduct interviews of potential staff members.
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