Ed Vicedo
Leadership professional across multiple disciplines - application development, quality practices, contact center, operations, learning/training & development
- Role
- Application Development Manager & Quality Practices Lead at The Hartford
- Location
- Chula Vista, CA, US
- LinkedIn followers
- 500 followers
About Ed Vicedo
Accomplished and Forward-Thinking IT Operations and Operations Manager with 15+ years’ experience aligning technology with business needs to drive enterprise-wide growth and efficiency. Diligent technology strategist with successful track record of leading projects in technically demanding, high-stake environments. Skilled at identifying inefficiencies and architecting cost-effective solutions that create immediate and sustainable improvements, with a wealth of achievement in contact center and data flow management. Comfortable working in both hands-on and project oversight capacities, with a history of achievement directing outsourced teams that drive down costs without jeopardizing quality. Dynamic team leader who fosters collaborative workplace environments and inspires confidence at all organizational levels.
Experience
Application Development Manager & Quality Practices Lead
Nov 2019 — Present · US
Education
University of Phoenix
Bachelor of Science, Business Management
Mira Mesa High School
Diploma
1983 — 1984
Skills
- Training & Development
- Change Management
- Public Speaking
- Resource Management
- Program Management
- IT Operations
- Writing
- Management
- Telecommunications
- Analysis
- Project Management
- Business Analysis
- Process Improvement
- Telephony
- Quality Assurance
- Voice Networks
- Vendor Management
- Requirements Gathering
- Contact Centers
- Problem Solving
- Career Counseling
- Pmo
- Operations Management
- Pmp
- Leadership
- Microsoft Office
- Contact Center
- Training
- Testing
- Call Centers
- Business Process Improvement
- Call Center
- Software Documentation
- Sdlc
- Social Media
- Event Planning
- Visio
- Voip
- Telephony Systems
- Disaster Recovery
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