Eduay Peña

About Eduay Peña

3x President’s Club. Fortune accounts. And every renewal, I treated like the first.I’ve spent 8+ years building trusted, long-term partnerships with enterprise clients across fintech, healthcare, and workforce technology — and I’ve done it consistently, earning President’s Club three consecutive years and the Customer Success MVP award at DailyPay.My focus is strategic account management: taking enterprise clients from early-stage adoption to full deployment, running executive QBRs with C-suite stakeholders (CFOs, CHROs, VPs), navigating complex multi-year renewals, and driving measurable business outcomes across accounts spanning U.S, UK, Canada, and Mexico.I’m bilingual in English and Spanish — which has been a genuine advantage managing enterprise relationships across North America and Latin markets, where language is not just communication, it’s trust.My approach: Clear communication, relentless follow-through, and asking the right questions. When a client stops thinking of you as a vendor and starts calling you a strategic partner: that’s the work.Key strengths: Strategic account ownership • Enterprise SaaS adoption & expansion • Executive stakeholder management • Renewal & revenue retention • Cross-functional leadership • HRIS/payroll/ERP integrations • Global enterprise deployments

Experience

1. Strategic Client Success Manager

   DailyPay

   Oct 2022 — Present · NY, US

   Own a portfolio of Fortune enterprise accounts across fintech, healthcare, professional sports, and CPG — serving as the primary executive relationship owner for C-suite stakeholders including CFOs, CHROs, and VPs of Operations at organizations averaging employeesNamed President’s Club winner three consecutive years (FY24, FY25, FY26) and Customer Success MVP — top performer on the Strategic team.Led multi-year contract negotiations and complex renewals for accounts with enterprise renewal end-to-end.Delivered executive QBRs using Tableau, Metabase, and Amplitude to translate adoption data into business impact narratives for senior leadership.Led global enterprise integrations across HRIS, payroll, and ERP systems spanning U.S, UK, Canada, and Mexico coordinating Product, Engineering, Legal, and Compliance.Managed multi-stakeholder enterprise partnership across 7 professional sports arenas and employees (NBA, NHL).Converted strategic enterprise accounts into active brand advocates; supported co-marketing case studies, reference programs, and go-to-market initiatives.Co-Chair, DailyVida (DailyPay’s Latinx ERG), driving community and cultural programming across the organization.

Education

• Columbia Southern University

  Associate's degree, Business Administration and Management, General

• Indiana University South Bend

  Bachelor of Business Administration - BBA, Business Administration and Management, General

Skills

• Microsoft Word
• Hospitals
• Written Communication
• Scheduling
• Microsoft Office
• Invoicing
• Windows Xp
• Customer Service
• Mckesson Star
• Windows
• Marketing
• Allscripts
• Healthcare
• Call Centers
• Data Entry
• Training
• Computer Literacy
• Bilingual Communications
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Healthcare Information Technology (Hit)
• Microsoft Powerpoint
• Social Media
• Oral Communication
• Management
• Powerpoint
• Microsoft Excel
• Communication
• Time Management
• Typing
• Telephone Skills
• Receptionist Duties
• Spanish
• Home Care
• Filing
• Healthcare Management
• Microsoft Outlook
• Leadership
• Mckesson Pacs
• Facebook