Eduardo Tirado

About Eduardo Tirado

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Experience

1. Senior Software Support Specialist

   VitalCaring Group

   Dec 2022 — Present · Dallas, TX, US

   I am a home health software support specialist with over 10 years of experience in healthcare. I have a proven track record of providing excellent customer service and technical support, troubleshooting, and configuration to home health agencies and their staff. I am also skilled in training and educating new users on how to use our software effectively.In my current role, I am responsible for providing support to our clients via phone, ticketing system, and chat. I also create and maintain documentation, such as user guides and training materials. I am also a member of our on-call team, which means that I am available to provide support outside of regular business hours. I am passionate about technology, healthcare, and helping our home health agency provide the best possible care to our patients.At Home Healthcare was acquired by The VitalCaring Group.

Education

• University of Texas at Tyler

  Bachelor of Business Administration (BBA), Marketing/Management, General

  2012 — 2014

• Kilgore College

  Associate of Arts (A.A.), Business/Commerce, General

  2009 — 2011

• University of Texas at Tyler

  Master’s Degree, Business Administration and Management, with concentration in Organizational Development

  2014 — 2016

Skills

• Inventory Management
• Microsoft Word
• Team Leadership
• Powerpoint
• Microsoft Excel
• Marketing
• Management
• Team Building
• Retail
• Time Management
• Work Ethic
• Critical Thinking
• Store Management
• Success Driven
• Teamwork
• Event Planning
• Interpersonal Skill
• Timely Decision Making
• Communication
• Training
• Dependable Team Player
• Leadership
• Strategic Planning
• Sales
• Public Speaking
• Budgeting
• Customer Service