Eduardo Rogerio
Trilngual IT Service Desk Analyst @CAI
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WORK HISTORY
Trilngual IT Service Desk Analyst @CAI
Newark, NJ, US
Trilingual proficiency: As a Trilingual support specialist, I have excellent communication skills in English, Portuguese and Spanish, enabling me to provide seamless support to customers from diverse backgrounds. Active Directory Maintenance: Proficient in managing and maintaining Active Directory services, with a strong emphasis on security protocols and efficient user access control. Expertise in creating and managing user accounts, setting permissions, and implementing Group Policies to ensure a secure network environment.Mac Intune Deployment: Experienced in deploying Mac Intune for iPad and Android devices, specializing in software management and device updates. Skilled in configuring policies, ensuring compliance with company standards, and providing end-users with seamless access to corporate resources.Citrix Video Troubleshooting: Skilled in troubleshooting Citrix video issues, ensuring high availability and reliability of virtual desktops and applications. Proficient in diagnosing connectivity problems, optimizing performance, and providing support for video conferencing solutions within a Citrix environment.MDM Configuration: Adept at assisting with Mobile Device Management configuration, focusing on enhancing the security and functionality of mobile devices. Knowledgeable in policy creation, application deployment, and device enrollment, contributing to the safeguarding of sensitive corporate data.Printer and Peripheral Troubleshooting: Capable of efficiently troubleshooting printers and peripheral devices, addressing connectivity, driver, and hardware issues. Experienced in providing timely resolutions to minimize downtime and maintain operational productivity.
EDUCATION
Unilatina International College
International Business Management
Universidade FUMEC
Associate's degree
Essex County College
Completed English as a Second Language courses to improve business and conversational skills.
Senac Minas
Hardware - Computer assembly and maintenance
SKILLS
ABOUT EDUARDO ROGERIO
People and technology have always been at the center of my motivation. After years…
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