Eduardo Ponciano
Area Leader | Cisco | Transforming Customer Engagement with Innovative Solutions
- Role
- Area Leader - Us Global Enterprise Segment and Latin America, Customer Engagement Solutions at Cisco
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Eduardo Ponciano
With an extensive leadership experience in the contact center and customer experience industries, I am a regional leader at Cisco, where I enable global enterprise customers to transform and improve the way they interact and conduct business with their own customers. I leverage strategic and modern technologies and solutions powered by Cisco and our key partners to create competitive differentiation and value for our clients in North America and Latin America.My expertise spans across product management, business development, technology migration analysis and strategy, solution selling, and sales management. I have successfully led projects with mid to large sized Fortune 100 companies, as well as partnered with several sales and business development teams of different market segments at Cisco. I have also been recognized as a collaboration rockstar, a PSS of the year, and a top contributor to Cisco\'s advisory board for the Americas. I am passionate about helping businesses evolve and enhance their customer experiences, ultimately driving digital transformations and growth.
Experience
Area Leader - Us Global Enterprise Segment and Latin America, Customer Engagement Solutions
Nov 2021 — Present · Los Angeles County, CA, US
Leading a team that enables our Global Enterprise Customers transform and improve the way they interact and conduct business with their own customers, by deploying and implementing strategic and modern technologies and solutions powered by Cisco and our key partners.
Education
USC Marshall School of Business
MBA, Technology Management, Entrepreneurship
2004 — 2007
Universidade Estadual de Campinas
Bachelor of Science in Electrical Engineering (BSEE), Electronics and Computer Engineering
1988 — 1992
Avaya University
ACE, Avaya Certified Expert - Contact Centers Applications
2004
Skills
- Internet Protocol (Ip)
- Telephony
- Mpls
- Avaya Products
- Solution Selling
- Voice Over Ip (Voip)
- Sip
- Voip
- Ucce
- Channel Partners
- Data Center
- Consultants
- Cisco Technologies
- Cti
- Strategy
- Telecommunications
- Consultancy
- Ivr
- Cloud Computing
- Wireless
- Call Centers
- Ip
- Software as a Service (Saas)
- Multiprotocol Label Switching (Mpls)
- Saas
- Contact Centers
- Session Initiation Protocol (Sip)
- Cisco Call Manager
- H.323
- Pre-Sales
- Avaya Technologies
- Professional Services
- Avaya
- Consulting
- Unified Communications
- Call Center
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