Eduardo Guerini

Escalation Management | Customer Success Manager | Customer Relationship Management, Problem Solving

Role
Senior Account Escalation Manager at ServiceNow
Location
Orlando, FL, US
LinkedIn followers
500 followers
Finance & AccountingView LinkedIn profile

About Eduardo Guerini

Experienced Support Critical Accounts Manager with a demonstrated history of managing…

Experience

  1. Senior Account Escalation Manager

    ServiceNow

    Jun 2025 — Present · US

Education

  • Instituto Mauá de Tecnologia - IMT

    Graduate, Project Management - PMI

    2009 — 2009

  • Uninove - Universidade Nove de Julho

    Bachelor, Computing Science

    2000 — 2003

Skills

  • Enterprise Software
  • Itil Certified
  • Business Development
  • Saas
  • Project Management
  • Oracle E-Business Suite (Apps) R11 & R12
  • Integration
  • Business Intelligence
  • Strategy
  • Erp
  • IT Service Management
  • Account Management
  • Enterprise Resource Planning (Erp)
  • Software Project Management
  • Crm
  • Itil
  • Management
  • Business Process
  • Oracle
  • Cloud Computing
  • Oracle Applications
  • Oracle E-Business Suite
  • Oracle Database

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Eduardo Guerini — Senior Account Escalation Manager at ServiceNow in Orlando, FL, US | Unifers