Eduardo Sousa

WORK HISTORY

EDUCATION

ABOUT EDUARDO SOUSA

Operations and customer experience leader with a strong track record in fintech and banking environments. I bring hands-on experience leading teams, coaching agents, solving complex problems, and driving process improvements. One of my recent initiatives is forecasted to reduce inbound customer contacts by 25 percent, improving efficiency and overall experience.My career journey spans frontline roles to team leadership and cross-functional collaboration with product, engineering, and risk teams. This background has shaped me into a proactive, people-focused problem solver who thrives in dynamic, customer-driven environments.I am now looking to apply this experience in product management, project management, or operations leadership roles. I am especially interested in organizations that value innovation, ownership, and continuous improvement, particularly in fintech and other tech-enabled industries.What I bring:• Leadership in high-growth, service-focused teams• Strong collaboration across functions to drive lasting improvements• Customer-centric decision-making supported by critical thinking and analytics• Ability to connect with people quickly and build meaningful relationships that support collaboration and trust• Fast learner who adapts easily to new systems, tools, and workflows• International experience across Canadian and Brazilian markets• Trilingual communication skills: fluent in English and Portuguese, and conversational in Spanish, learned through immersion and practice with native speakersOpen to remote roles across Canada or hybrid opportunities in Calgary.Let’s connect. I am exploring new opportunities where I can help deliver exceptional customer experiences and scalable, meaningful results.