Eduardo Ortega

About Eduardo Ortega

I’m a Technology Leader with experience building and leading multiple high-performance teams delivering products and services with focus on customer experience and processes improvements.Strong product management, program management, and contact center technology skills. Experienced leading delivery and development teams scattered globally across different locations. After 10 years working hands-on in IT, I found myself in a position where bridging the gap between business competencies and IT was more important and impactful for my projects than merely delivering IT results. This path led me to build and manage product and technology teams focusing on contact centers, consumer experience, web direct to consumer markets, and policy administration platforms.Hands-on servant leader with experience on Agile methodologies, strategic planning, product vision & roadmap, technical architecture, software development and user experience. Over twenty-five years career following my passions, and helping enterprises to achieve their strategic objectives. Encompassing Telecommunications, Information Technology, Financial sector, the Insurance industry, Hospitals and Healthcare.

Experience

1. Sr Director, Business Transformation Delivery

   Guardian Life

   Nov 2022 — Present · US

   Responsible for Infrastructure and Security work streams delivering value for the Group Benefits Policy Administration platform replacement Program in partnership with EIS and Fineos, focus on integrations with Access Management, Single Sign On access control and environment\'s setup.

Education

• Universidad de Oriente

  Bachelor’s Degree, Telecommunications Engineering

  1993 — 1998

• Florida International University

  Master’s Degree, Engineering Management - Computer Engineering

  2012 — 2013

Skills

• Tableau
• Integration
• Network Security
• Business Process Improvement
• Microsoft Excel
• Sql Server Management Studio
• Business Analysis
• Data Analysis
• Leadership
• Project Management
• Network Administration
• Program Management
• Business Development
• Siebel
• Management
• Business Intelligence Tools
• Crm
• Obiee
• Microstrategy Reporting
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Vendor Management
• Multichannel
• Microsoft Office
• Requirements Analysis
• Customer Relationship Management (Crm)
• Enterprise Network Design
• Oracle Database
• Operations Management
• Databases
• Vendor Relationship Management
• Multichannel