Eduardo Mendoza

About Eduardo Mendoza

Strategic Account Management and Operations Leader with over a decade of progressive experience driving customer success, business growth, and operational excellence. Proven track record in customer relationship management, aftermarket sales, sales strategy development, and new product launches. Known for building strong partnerships, enabling value-driving selling, and fostering cross-functional collaboration to achieve measurable results. My diverse background spans account management, sales operations, and manufacturing engineering, providing a holistic view of customer needs and market dynamics. I\'ve consistently delivered customer-centric solutions, managed high-value strategic accounts, and led process improvement initiatives that enhance performance and profitability. Passionate about continuous learning, mentorship, and cultivating innovative, people-first business practices that empower teams and elevate customer experiences.

Experience

1. Senior Account Manager

   Caterpillar Inc.

   May 2025 — Present · Peoria, IL, US

   Manage customer caterpillar relations to achieve company objectives-Develop and execute account strategies and activities for assigned accounts-Identify business needs and problems and be accountable for the development and implementation of market strategies as well as securing the commitment of Caterpillar and Dealer resources to assure continued customer satisfaction-Consult with dealers and internal business partners on the subject of aftermarket sales and service support to “corporate account” customers-Design processes for informing customers of solutions, dates, anticipated delays, and any additional information needed by the customer-Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers\' needs are met.

Education

• Aurora University

  Master of Business Administration - MBA, Business Administration and Management, General

• Waubonsee Community College

  Associate of Science (AS)

  2011 — 2013

• Aurora University

  Bachelor of Science (BS), Marketing

  2013 — 2015

Skills

• Team Management
• Manufacturing Operations Management
• Kaizen
• Process Flow Documentation
• Business Service Management
• Value Stream Mapping
• Biq (Built-in Quality)
• Failure Mode and Effects Analysis (Fmea)
• Process Improvement
• Root Cause Analysis
• Manufacturing
• Product Development
• Lean Manufacturing
• Dmaic
• Manufacturing Engineering
• Pro Engineer
• Cross-Functional Team Leadership
• Leadership
• Member of Toastmasters
• Apqp
• Virtualization
• Engineering
• Project Planning
• Repair Process Engineering
• Capital Budgeting
• Service Operations
• Expense Management
• Product Support
• Npi Management
• Precision Tooling
• Ptc Creo
• Continuous Improvement
• Process Engineering
• Six Sigma
• Pfmea
• Diversity & Inclusion
• Project Management
• Standard Work
• Kanban
• First Responder