Eduardo MacIas

About Eduardo MacIas

Trusted advisor with extensive experience leading geographically dispersed, cross-functional teams to deliver software implementation and operation services. Demonstrated ability to improve business results and customer experience scores. Highly effective in leveraging skills and resources to achieve measurable success. Results-focused leader keeping an eye on the big picture and establishing and growing strategic, long-lasting customer relationships. Certified Project Manager Professional (PMP) with Waterfall, Agile, Scrum and JEM knowledge.Key Strengths Strategic Customer Relationships SaaS, Cloud and On-Premise Solution Delivery Leadership and Coaching Sales Support, Negotiation and Upsell Retention and Renewal Business Analysis Program and Project Management Software Implementation Continuous Improvement Consulting, Facilitation, Training

Experience

1. Sr Customer Success Manager

   NetSuite

   Dec 2020 — Present · Scottsdale, AZ, US

   Responsible for coordinating and leading the delivery of consulting services and solutions to large and strategic enterprise accounts. I will lead the delivery of consulting services aimed at ensuring customers success by reducing risks and by employing leading practices. I will aid in maximizing customers’ long-term success with their investment in Oracle NetSuite. I will lead internal resources through the analysis of customer requirements from both functional and technical viewpoints to help ensure Oracle NetSuite solutions meet the customer’s objectives. I hold a position of professional influence, and will frequently operate at the leading edge of technology, accessing expertise both within the Platform Technology Services Team and throughout the Oracle NetSuite Global Business Unit. I will interact with product management teams to advocate product enhancements needed to meet our customers\' complex business needs. I will obtain, coordinate and lead Platform Solution Consultants and other Global Business Unit resources to assess and address complex environment, platform and architectural elements of integrations, NetSuite customizations and 3rd party solutions to ensure they meet today’s and future scaling needs. I will enable partner and professional services teams to ensure customer success. I am considered a thought leader and trusted advisor, and will effectively influence difficult decisions at the leadership level of customer organizations. I will enable business development efforts by providing subject matter expertise both directly and leveraging resources from the broader Global Business Unit. I will drive customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions. I will be the customer’s advocate within the Global Business Unit. I will manage and resolve high-level escalations, effectively communicating and setting expectations with customer and Global Business Unit executives.

Education

• Western Institute of Technology (ITESO)

  Bachelor’s Degree, Computer Systems Engineering

  1984 — 1988