Ed Stepko
Technical Support Specialist @Taxtron
Mississauga, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2013 — Present
Technical Support Specialist @Taxtron
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CA
Inbound telephone technical support to professional tax preparers and public users of tax software program. Rapidly analyze and solve technical issue of MAC based and WINDOWS based users.Read, analyze and responded to issues raised in help tickets in expeditious manner providing best solution. Test MAC and WINDOWS software.
EDUCATION
1972 — 1977
University of Toronto
BSc
1972 — 1976
University of Toronto - Victoria University
BSc-BEd
SKILLS
Competitive AnalysisContract NegotiationSellingStart-UpsB2bElectronicsPurchasingTeam LeadershipAccount ManagementChannel PartnersLean ManufacturingSupply ChainProduct MarketingManufacturingPricingExecutive ManagementSolution SellingBusiness PlanningOperations ManagementSales ProcessGeneral ManagementSemiconductorsLeadershipCross-Functional Team LeadershipStrategic PartnershipsInternational BusinessSourcingStrategySales OperationsSales ManagementNew Business DevelopmentDirect SalesProduct ManagementNegotiationSalesInventory ManagementTeam BuildingManagementKey Account ManagementStrategic Planning
ABOUT ED STEPKO
Business professional, manager and owner, having successfully conquered roles from Inside…
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