Edson Patete

About Edson Patete

Cuento con una gran experiencia en lo que a servicios de IT se refiere. Tengo un enfoque práctico que me permite traducir mis ideas en acciones y/o soluciones concretas y aplicables. Mis fortalezas están en el manejo de relaciones interpersonales, en mi comunicación asertiva, en mis destrezas analíticas, en el trabajo de equipo, en mi automotivación y compromiso al logro de resultados así como mi forma organizada de trabajar.

Experience

1. Manager of IT Operations

   OPKO Health, Inc.

   Sep 2025 — Present · Miami, FL, US

   Lead enterprise-wide IT operations and service delivery, reporting directly to the CIO to align technology roadmaps with strategic business goals. Focus on operational excellence, process standardization, and high-level governance.Key Leadership Achievements:* Audit & Compliance Ownership: Serve as the primary lead for IT audits, coordinating SOX walkthroughs and remediation to ensure 100% compliance with risk standards and IT controls.* Team Leadership: Mentor and develop a high-performing IT operations team, directly managing 2 reports and providing strategic leadership to 15 indirect reports.* Service Management: Drive enterprise process standardization for ITSM (Incident, Request, Problem, Change) using ITIL-aligned procedures for consistency and auditability.Financial Oversight: Manage operational budgets and negotiate performance-based terms for vendor contracts, tracking outcomes against executive dashboards.

Education

• IESA

  Professional Training Program, SAP & IESA Training Program

  2010 — 2010

• Universidad 'Santa María'

  Systems Engineer, Engineering

  2000 — 2006

• StarAgile

  Certified Scrum Master Training, Project Management

  2020 — 2020

• Ibero-American Institute of Project Management

  PMP/CAPM Certification Course, Project Management

  2014 — 2014

Skills

• Itil Process
• Business Intelligence
• Negotiation
• Microsoft Office
• Telecomunicaciones
• Estrategia Ti
• Estrategia Empresarial
• End User Services
• IT Outsourcing
• Management
• Asistencia Técnica
• Liderazgo De Equipos
• Servicio De Atención Al Cliente
• Team Leadership
• IT Operations
• Planificación Estratégica
• IT Service Management
• Sap
• Project Management
• Servidores
• IT Strategy
• Inteligencia Empresarial
• Biblioteca De Infraestructura De Tecnologías De Información
• Windows 7
• Business Continuity
• Strategic Planning
• Sap Erp
• Administración Y Dirección De Empresas
• Consultoría
• Liderazgo
• Microsoft Sql Server
• Help Desk Support
• Customer Service
• Telecommunications
• Ms Project
• Microsoft Excel
• Consulting
• Mac Os
• Hardware Support
• Gestión De Servicios Ti